Refund policy

Last updated: 9 September 2026.

Our store is currently a collection preview. Orders are not yet open.

Contact AWAKE first

Email help@awakeapparel.shop with your order number and a description of the issue. Clear photographs help us resolve damage or print problems. AWAKE is your point of contact for refunds and remedies.

Damaged, faulty or incorrect items

If an item arrives damaged, defective, incorrectly printed or different from your order, contact us promptly. We will investigate and provide the refund, replacement or other remedy you are entitled to. Any necessary reasonable return costs for a confirmed fault will be covered. Please do not dispose of the item until we have advised you.

Return destination

Where a physical return is needed, we will provide the appropriate Printful facility address and order-specific instructions. Please contact us before sending anything so it reaches the correct facility. A physical return may not be needed for a verified production fault. Contacting us does not remove or delay any statutory cancellation right.

Change of mind and sizing

Our products are made to order. For Australian and US orders, we do not offer a discretionary refund or exchange solely for a change of mind or a size or colour you selected incorrectly, except where the law requires otherwise. Check the garment-specific size chart before ordering. This does not affect remedies for faulty, misdescribed or incorrect goods.

UK online orders

For our standard, non-personalised apparel, notify us within 14 days after delivery if you wish to cancel. You then have another 14 days to send the goods back. For a change-of-mind cancellation, you pay the direct return postage. You may inspect and try on an item as you would in a shop; a deduction may apply for handling beyond what is needed to inspect it. We refund the purchase price and any standard outbound delivery charge within 14 days of receiving the goods back or receiving evidence of return, whichever is earlier. Refunds use the original payment method unless agreed otherwise.

Your legal rights

Nothing in this policy limits your statutory rights. Australian Consumer Law guarantees and any applicable UK or US consumer protections continue to apply. A supplier claim deadline does not replace your rights against AWAKE.